Parents & Guardians

Articles

• Does my teen need my permission to sign up?

  Consent is required for anyone 13 to 17. Anyone under 13 is not eligible.

  Yes. Athletes aged 13 to 17 need parent or guardian consent before their store goes live. Athlete Merch is not available to anyone under 13.

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• Why does my child have a store?

  They signed up through the Athlete Merch app and explicitly stated they had parental consent.

  Your child signed up through the Athlete Merch app, explicitly stated that they had parental consent to create a store, and provided information to set up a store. Our team then created their custom designs and launched the store using the information they provided. If that consent was not actually given, let us know.

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• What if my child signed up without my permission?

  Use our report form and we will pause or delete the account. Removal takes up to 48 business hours.

  If your teen created an account without your permission, report it using the form below and we can pause or delete the account and remove the store. Athletes can delete their own account at any time. Every athlete on the platform should have their parent or guardian’s full knowledge and support. Stores take up to 48 business hours to be taken down.

  Report an unauthorized account

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• Is this safe for my teen?

  No messaging, no content feed, no follower mechanics. All contacts go to Athlete Merch, not the athlete. Shopify checkout.

  The store only shows products featuring the athlete’s artwork, which our team creates. There is no messaging with strangers, no content feed, and no follower mechanics. All customer service and store inquiries go directly to Athlete Merch, not to the athlete. The athlete cannot be contacted through the store. Checkout runs on Shopify, the same secure technology used by millions of e-commerce stores.

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• Is Athlete Merch legit?

  Yes. Athlete Merch designs merchandise with athletes and handles manufacturing, shipping, and support.

  Yes, Athlete Merch is a legitimate business to buy merchandise in order to support your favorite athletes. The merchandise is designed in collaboration with your favorite athletes but Athlete Merch handles all of the manufacturing, shipping and handling of the products.

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• Does it cost anything to launch?

  Free to launch, no minimums, nothing upfront.

  No. Stores are free to launch, there are no order minimums, and there is nothing to pay upfront. Designs are created for free by our team.

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• What kind of quality can I expect from Athlete Merch?

  All sales are final, but if an item arrives damaged, defective, or wrong, email info@athletemerch.com within 14 days and we will review it.

  We take pride in the quality of every item and ensure everything is up to our standard before shipment. All sales are final, so please review sizing carefully before ordering. That said, if the error is made in fulfillment or during shipping, meaning an item arrives damaged, defective, or different from what was ordered (like receiving a small when you ordered a medium), reach out to our support team at info@athletemerch.com within 14 days and we will review it and, at our discretion, replace or refund it.

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• How long do orders take to arrive?

  Most orders arrive within 10 business days: 3-5 days processing, then shipping.

  Merchandise is produced after an order is placed. Most orders arrive within 10 business days. Processing typically takes 3-5 business days, followed by shipping.

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• Where does Athlete Merch ship?

  US shipping only for now. International is not available yet.

  Athlete Merch currently ships within the United States. International shipping is not available yet, but we are working on expanding.

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• How do I track my order?

  You will get a tracking email when your order ships. Email info@athletemerch.com if you need help.

  Once your order ships, you will receive an email with a tracking number. Use that number to track delivery on the carrier’s website. If you cannot find the email or need help, contact info@athletemerch.com.

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